Frequently Asked Questions:
Hello and Welcome to Penfield Pediatrics. You undoubtedly have several questions about our office and how we operate. Here are the answers to several frequently asked questions. We look forward to meeting you at the antenatal appointment to discuss these questions and any other concerns you may have.
- What are the hours of operation? We see patients 8am-5pm all weekdays, with extended hours on Tuesday and Thursday evenings. On weekdays, our phone hours are 8:30-11:45am and 1:00-4:30pm, with extended phone hours to 7:00pm on Tuesdays and Thursdays. We also see patients for acute illnesses on both Saturday and Sunday mornings. On weekends, our phone hours are 8:15-9:30am.
- Are there same day appointments available in the event of illness? Yes absolutely. Our "walk-in" hour is from 9am-10am Monday through Friday. This service is most appropriate for children who have acute illness, such as sore throats, earaches, worsening cough and other recent uncomplicated complaints. These patients are seen on a first-come first-serve basis by the next available provider. We also have open appointment slots throughout the day. In order to minimize exposure to contagious illness, we recommend parents of young infants call for an appointment if the issue is not urgent.
- How does one get seen on the weekend? We see patients by appointment on Saturday and Sunday mornings. If your child is sick and you would like to be seen, call us between 8:15 and 9:30am. We will give you an appointment time slot.
- Will my child see "our doctor" each time? Yes, for your well visits, scheduled problem and follow-up visits. Our pediatric nurse practitioner is also available for these types of visits and works closely with your child's regular doctor. Plan on seeing other providers for walk-in visits, or visits on days when your primary doctor is not in the office.
- What happens in the hospital? Your baby will be evaluated and cared for by specialized in-hospital providers. Generally, this amounts to one or two checkups during the first couple of days of life, with further management as needed for ill infants. These hospital based providers are well versed in neonatal care, are present in the hospital around the clock, and can be quickly summoned if needed.
- What happens after the hospital? At the time of discharge, you will be given instructions as to when you should follow up with us for the baby's first office appointment. Generally, this will be within 2 to 3 days of discharge from the hospital. Just call us and we will give an appointment time.
- What happens after the first visit? Most of the times, we will ask you to follow up with us in another few days, depending on how feeding and weight gain are going. After weight, feeding and any other newborn issues are resolved, the check up schedule is as follows: 1 mo, 2 mo, 4 mo, 6 mo, 9 mo, 12 mo, 15 mo, 18 mo, 2 years and then once a year through age 18.
- Will there be shots? Yes. In an effort to get our patients fully vaccinated by age 2, there are immunizations recommended at every well visit through 18 months. There is further information in your packet, as well as on this website. We are happy to address concerns and answer questions, but please be aware that we recommend and request that our young, vulnerable patients adhere to the recommended vaccine schedule. This is among the most important things you can do to keep your baby healthy.
- With all the concern about antibiotic overuse and the development of resistant germs, how aggressively do you prescribe antibiotics? It depends on the situation. As a rule, antibiotics are almost always recommended in the newborn period and for very young babies if there is concern about a bacterial infection. Older babies and children commonly get respiratory infections that are almost always viral and hence do not require antibiotics. When we evaluate your child, we will make sure there is no sign of ear infection, pneumonia or other bacterial process. We will then help you develop a plan to keep your child comfortable without the use of unnecessary antibiotics.
- What happens if I need to call for advice? When possible, we prefer that you call during the regular weekday office hours. During those hours, one of our nurses is always available. For pressing concerns outside of regular weekday hours, our answering service will put you in touch with a triage nurse trained in pediatric telephone advice. A doctor on call can be reached on your behalf at any time, day or night, 7 days a week.
- What sets Penfield Pediatrics apart from other practices in the area? The extensive, awesome penguin mural in our office hallways! Also, we feel that the size of our practice is optimal: we are large enough to accommodate a good number of patients on a given day who need to be seen because of illness, but we are not so big that our patients feel rushed. Our fabulous nursing and secretarial staff is comprised of people who have been with us a long time, and we are like family to one another. We pride ourselves on being down-to-earth and nurturing, like our penguin mascots! And finally, our location is very convenient to those living on the east side of Rochester and the surrounding suburbs.
- Sounds good to me, now what? We appreciate knowing if you plan to come to us for your baby's pediatric care. Call 377-0840 to set up an appointment to meet with one of our pediatricians. Then sit back until the baby is read to come! Your hospital will send us the birth paper work when the big day arrives. We look forward to getting to know your family and your child through all ages and stages. Thank you for entrusting us with the health care of your precious child.